Welcome to HouseCareCo. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or request a roofing estimate. By using our Site, you consent to the practices described in this Privacy Policy.
(1) Information We Collect
Information You Provide: When you fill out estimated forms, request inspections, or contact us, we may collect your name, email address, phone number, property address, and other relevant project details.
Log and Device Data: Our servers may automatically record information such as your IP address, browser type, operating system, referring/exit pages, date/time stamps, and clickstream data.
Cookies and Tracking Technologies: We use cookies and similar technologies to recognize your browser, store preferences, improve performance, and deliver relevant content or advertisements.
(2) Cookies and Tracking Technologies
Cookies are small text files placed on your device when you visit our Site. We use:
- Essential cookies required for the Site to function properly.
- Analytics cookies to understand how visitors use our Site (e.g., traffic analysis tools).
- Advertising cookies to display relevant service ads and measure marketing effectiveness.
We operate a consent management system that allows you to control cookie preferences. Non-essential cookies will not be activated until you provide consent.
(3) How We Use Your Information
We use collected information to:
- Provide roofing estimates and schedule inspections
- Communicate regarding your service request
- Improve our website and service offerings
- Analyze usage trends and marketing performance
- Comply with legal and regulatory obligations
(4) How We Share Information
We may share information with:
- Service Providers: Hosting companies, CRM systems, marketing and analytics providers
- Advertising Partners: For ad measurement and relevant service promotions
- Legal Authorities: When required by law or to protect our rights
We do not sell personal information for monetary compensation. However, certain advertising technologies may qualify as "sharing" under applicable privacy laws. You may opt out through our cookie settings or relevant privacy links.
(5) Data Retention
We retain personal information only as long as necessary to fulfill service requests, comply with legal obligations, resolve disputes, and enforce agreements. Analytics data may be retained for up to 12 months unless otherwise required.
(6) Data Security
We implement administrative, technical, and physical safeguards, including HTTPS encryption and access controls, to protect your information. However, no transmission or storage system can be guaranteed 100% secure.
(7) Third-Party Links
Our Site may include links to third-party websites or service providers. We are not responsible for the privacy practices of those external sites. Please review their policies before submitting personal information.
(8) Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Object to or restrict certain processing
- Withdraw consent at any time
- Submit a complaint to a supervisory authority
To exercise your rights, please contact us using the details provided on our Site.
(9) Arbitration
In the event of a dispute arising out of or related to this Privacy Policy or use of our Site:
Arbitration Location: State of Delhi
Arbitration Centre: Delhi Commercial Arbitration Centre under its applicable rules
Seat of Arbitration: Delhi
Language: English
(10) Children's Privacy
Our Site is intended for homeowners and property owners and is not directed toward children under 16. We do not knowingly collect personal information from children. If such information is identified, we will take steps to remove it promptly.
(11) Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Effective Date." Continued use of the Site after changes constitutes acceptance of the updated policy.
This Privacy Policy is written in English. In the event of translation discrepancies, the English version shall prevail.